A client has completed the WA MASS Project Intake & Needs Assessment. What happens next?
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Referral to the Legal Hub
If a client needs legal services, the Hub refers them to the Northwest Immigrant Rights Project (NWIRP), the Legal Hub for the WA MASS Project. NWIRP prioritizes cases based on urgency and established case priorities.
- The client will either be served by NWIRP (if their situation is urgent) or placed on NWIRP’s waitlist for assignment to a legal spoke.
- Clients who meet case priorities can expect a call from a NWIRP team member about next steps for legal assistance. The caller will introduce themselves at the beginning of the call.
- For more information about WA MASS Project legal services and case priorities, read more here.
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Waitlist for Case Management and Housing Referrals
After completing an intake with the Hub, clients are placed on the waitlist for referrals to case management and housing services. Referrals are prioritized based on need; clients with higher needs are referred first.
If a client does not hear back from a WA MASS Project provider within one month, they may contact the Hub to request a status update.
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Relocation Assistance
If a client requested relocation assistance and qualifies, the Hub may provide one-time relocation support. Clients interested in this service should speak with a Hub Navigator for more information.
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Referral to Case Management and Housing Spokes
Once a client is referred to a case management or housing spoke, staff from the spoke organization will contact the client by phone and/or email to begin services. Clients should watch for calls and messages to avoid missing outreach from spokes.
Spoke staff will introduce themselves as a Washington Migrant & Asylum Seeker Support (WA MASS) Project Spoke at the start of the call or message. If a client receives a message and is not sure whether it is from a WA MASS Project Spoke organization, they may contact the Hub for confirmation.