1. Prospective Client Connects to the Hub
To receive WA MASS Project services, individuals must first be screened and enrolled by the WA MASS Project Hub. Prospective clients may connect to the Hub in the following ways:
- Walk-in: Prospective clients may walk into the IRC Seattle or Spokane offices, where front desk staff can assist them in submitting a Client Self-Referral Form to the Hub. If clients visit the IRC Seattle office on walk-in days (Tuesdays, 10:00 a.m.–2:00 p.m. PST/PDT), or if a Navigator is available on another day, screening and intake may be completed the same day. See office locations and hours here .
- Submit a request through the WA MASS Project website: Prospective clients may submit a Client Self-Referral Form through the WA MASS Project website. Clients can provide their name, phone number, and/or email so that the Hub can follow up. A WA MASS Project Hub staff member will contact the prospective client within one week to schedule an intake appointment.
- Call the WA MASS Project phone line: Prospective clients may leave a voicemail at +1 (541)-703-8336. A Hub staff member will return the call within one week to schedule an intake appointment.
- Visit a WA MASS Project Spoke: Prospective clients may visit a WA MASS Project Service Provider (Spoke) and request assistance. Spoke staff can submit a Referral Form (for spokes or service providers) on the client’s behalf through the WA MASS Project website.
- Referral from a non-WA MASS Project service provider: Non-WA MASS Project service providers may also submit a Referral Form (for spokes or service providers) on behalf of a prospective client via the WA MASS Project website.
- Hub pop-ups and outreach events: The Hub conducts outreach and screening at community events across Washington. At outreach events, staff screen prospective clients for eligibility and assist them in submitting a Client Self-Referral Form through the WA MASS Project website. At select pop-up events, Navigators may conduct full intake appointments for eligible clients on-site.
2. The Hub Contacts the Prospective Client to Schedule an Appointment
- The Hub will contact prospective clients within one week to schedule an eligibility screening and intake appointment. Clients should watch for and answer this call. The caller will identify themselves as a Navigator or staff member from the Washington Migrant & Asylum Seeker Support (WA MASS) Project Hub at the start of the conversation.
- Eligibility screening and intake appointments may be conducted in person or by phone.
3. Eligibility Screening and Intake
- A Hub Navigator will screen the prospective client for WA MASS Project eligibility. If the client is determined to be eligible , the Navigator will complete the intake process and add the client to the appropriate waitlist for Case Management, Housing, and/or Legal services.
4. Emergency Triage
- Emergency situations are identified during screening or intake and addressed promptly through the Hub’s emergency triage protocols. Urgent cases are escalated for rapid referral to appropriate services. Most urgent referrals are completed within 1–2 business days, depending on Spoke capacity.