What to Expect:
Case Managers provide culturally responsive and linguistically appropriate case management services. Clients may receive up to 6 months of case management services, with a possibility to extend for 30 additional days based on need.
If you are referred to a Case Management Provider, you can expect the following:
1. Getting Started
Your case manager will:
- Ask you to sign an information sharing agreement
- Ask you questions about your current situation to determine what support you need
- Explain what assistance they can offer
- Help you make a step-by-step plan that lists your goals and how they will work with you to reach those goals
2. Budget Planning
Your case manager will help you create a complete budget of your income and expenses.
3. Additional Case Management Services
Based on your service plan, Case Managers may help you with the following:
Benefits and Basic Needs
Your case manager may help you apply for and connect with:
- DSHS benefits like cash, food, childcare, and medical services
- Food banks, clothing banks, and other community resources
Education and Employment
Your case manager will connect you to:
- Education, job training, and employment opportunities
- School enrollment for your children and information about public transportation and ORCA cards
Housing Support
If you are in WA MASS Project provided housing, your case manager will have access to that information and will work with your housing providers to explore housing options and provide necessary assistance for your transition to permanent housing.
Community Connections
Your case manager will also help connect you to cultural organizations and community support programs.
4. Ongoing Support
Your case manager will:
- Regularly check in with you to ensure progress is being made towards your goals
- Coordinate with other service providers on your behalf
- Address any other specific needs as they come up
Before services end, they will make a closing plan with you so you know your next steps.
5. Limited Support Services
Additionally, some individuals may be eligible for "Limited Support Services." If you qualify, your Case Manager may spend up to $300 to help you with:
- Starting a job (for example: work clothes, tools, bus card)
- Moving into a home (for example: small kitchen or cleaning items)
How will I know if I qualify for Limited Support Services?
Your case manager will assess your needs and determine eligibility during or after the intake and goal setting process and will explain what support is available and when it can be provided.
Eligibility for support services is tied to both need and resource availability and is determined on a case-by-case basis by the Case Manager as part of the service plan.